116117 Medical Helpline

Uses

Benefits

Evidence quality

Other

Highlighted claims

• The study evaluated whether Germany's 24/7 116117 helpline reduced demand for acute and emergency care. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data
• The 116117 helpline was intended to help people with acute medical concerns find an appropriate care route. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data
• During April 2019 to December 2020, nearly six million health-related 116117 calls were recorded. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data
• The article does not treat the 116117 findings as clear causal evidence of reduced demand. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data
• In full-period models, higher 116117 call volume was significantly associated with fewer emergency department cases. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data
• In full-period models, higher 116117 call volume was significantly associated with fewer combined emergency department and out-of-hours cases. — Evaluating the impact of a medical telephone helpline and the use of a structured initial assessment on demand for acute and emergency care in Germany: an ecological study using secondary data