Appointment Length and Quality

Risks & contraindications

Comparisons

Highlighted claims

• Most participants described virtual appointments as shorter and more rushed than in-person appointments, with some calls limited to around 10 or 15 minutes. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• The narrow, problem-focused structure of virtual appointments risked missing abnormal test results, emerging concerns, or whole-person context. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• Patients disliked that virtual appointments often focused narrowly on one problem rather than allowing discussion of broader health issues as in in-person visits. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• Shorter appointments are associated with inappropriate prescribing, lower satisfaction, and reduced care quality, though they may not be inferior for every patient or situation. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study