Asynchronous Communication Technologies

Uses

Benefits

Risks & contraindications

Highlighted claims

• Asynchronous virtual care tools such as secure messaging, patient portals, electronic document transfer, and photo sharing were underused. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• Patients wanted to share photographs of rashes, incisions, wounds, and documents from other providers before and after appointments. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• The absence of electronic document routing after virtual visits caused patients to travel to clinics to collect requisitions or results, shifting administrative burden onto them. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• Asynchronous tools can support care continuity and coordination by allowing communication outside scheduled appointments and creating digital documentation of concerns and care plans. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study
• Photo sharing enabled one patient to coordinate wound care with a wound nurse and avoid an emergency department visit. — Learning from patients about their experiences with early adoption of virtual care appointments in primary care in Ontario, Canada during the COVID-19 pandemic: a qualitative study