General Practice Receptionists

Uses

Risks & contraindications

Highlighted claims

• General practice receptionists are usually the first contact point for patients and work at the boundary between the public and health services. — Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol
• Receptionists manage patient flow, navigate care systems, triage requests, and support practice operations. — Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol
• Many receptionists experience low job satisfaction, insufficient senior support, and weak professional recognition. — Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol
• Receptionists have faced increased patient aggression and hostility since the COVID-19 pandemic. — Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol