Mobile Web Surveys

Uses

How it works

Benefits

Preparation

Background

Highlighted claims

• Mobile web surveys produced a higher response rate than telephone surveys. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea
• The response advantage of mobile web surveys was driven mainly by higher cooperation after contact rather than by higher contact rates. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea
• Mobile web surveys were tested as a possible replacement for telephone surveys in South Korea's Patient Experience Assessment. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea
• Mobile web surveys were ultimately adopted by HIRA for the fourth PXA in August 2023. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea
• The mobile web survey used HIRA's 24-question PXA questionnaire and was adapted after usability testing. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea
• The article attributes mobile web participation advantages to convenience, timing flexibility, lower interference, and reduced interviewer effects. — Comparing response rates between mobile web and telephone surveys for patient experience: a randomised experimental study in South Korea