Operational Accessibility Gaps

Risks & contraindications

Evidence quality

Highlighted claims

• Many staff did not know how to arrange transport or interpretation support when patients requested it. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Staff without rebooking access had to pass rescheduling requests to another team, adding delay and duplication. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• The intervention exposed operational gaps that were not visible in the quantitative analysis. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Reminder calls revealed that existing cancellation channels were often ineffective. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Some staff appeared to skip patients whose names did not appear obviously British. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England