Organisational Undertows

How it works

Other

Highlighted claims

• Unaddressed organisational mechanisms can generate invisible accumulations of negative sentiment called undertows. — Caught in the undertow: a qualitative study exploring the relationship between the sustainable employability of healthcare workers and quality of care
• The undertow of discontent emerged as a culture of peer complaining rather than formal upward reporting. — Caught in the undertow: a qualitative study exploring the relationship between the sustainable employability of healthcare workers and quality of care
• The undertow of inertia manifested as passive disengagement from improvement activity. — Caught in the undertow: a qualitative study exploring the relationship between the sustainable employability of healthcare workers and quality of care
• The article recommends treating discontent, distrust, and inertia as signals of dysfunctional circumstances rather than dysfunctional behaviour. — Caught in the undertow: a qualitative study exploring the relationship between the sustainable employability of healthcare workers and quality of care
• The undertow of distrust hardened after years without adequate intervention and left nurses more disillusioned after a failed dialogue intervention. — Caught in the undertow: a qualitative study exploring the relationship between the sustainable employability of healthcare workers and quality of care