Palliative Care Communication

How it works

Benefits

Risks & contraindications

Evidence quality

Highlighted claims

• Only one included paper had a stated aim specifically focused on communication during out-of-hours contacts for people with terminal illness. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review
• Palliative care requires time, listening, sensitive discussion, awareness of prior conversations, and knowledge of patient preferences. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review
• Poor communication has previously been identified as a contributor to out-of-hours hospital admissions near the end of life. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review
• Professionals felt pressure to move quickly due to waiting calls, making sensitive communication and emotional investment harder. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review
• Patients and families valued honesty, empathy, confidence, listening, clear explanation of options, and recognition of the expertise of family carers. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review
• Patients and carers were more positive when out-of-hours professionals reassured them that they had done the right thing by calling. — Communication during out-of-hours primary care contacts for people with a terminal illness: a scoping review