Patient Compliment Letters
Cross-source consensus on Patient Compliment Letters from 1 sources and 3 claims.
1 sources · 3 claims
Uses
Benefits
Where it comes from
Highlighted claims
- The study used 1,213 compliment letters submitted through the hospital's Voice of the Customer system. — What do patients value? A retrospective study of compliment letters from a single institution
- The study analyzed patient-initiated compliment letters to identify what patients value in healthcare. — What do patients value? A retrospective study of compliment letters from a single institution
- Compliment letters can reveal relational and communicative aspects of care that complaint-focused analyses may miss. — What do patients value? A retrospective study of compliment letters from a single institution