Pilot Outcomes and Sustainability

Benefits

Preparation

Risks & contraindications

Evidence quality

Highlighted claims

• Despite mixed results, the Trust paid for continued access to the predictive algorithm and made post-pilot adaptations. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• In Phase 1, only three of nine services showed statistically significant DNA reductions, and all had other interventions running. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Across services, the intervention was often treated as optional rather than core work. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• The intervention stopped when staffing was reduced through sickness, leave, or delegation to unwilling staff. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Staff and managers who could fit calls efficiently into existing workflows tended to value the intervention. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England