Service User Experience

How it works

Benefits

Risks & contraindications

Highlighted claims

• Convenience, accessibility and familiarity were consistent strengths of pharmacy-based services for users. — Integrating cardiovascular healthcare screening into a community pharmacy vaccination service: a scoping review to identify opportunities for patient engagement and service expansion
• Trust and rapport affected users' willingness to engage in pharmacy services. — Integrating cardiovascular healthcare screening into a community pharmacy vaccination service: a scoping review to identify opportunities for patient engagement and service expansion
• Privacy concerns, time pressure, staff availability and uncertainty about pharmacists' roles were barriers to service-user engagement. — Integrating cardiovascular healthcare screening into a community pharmacy vaccination service: a scoping review to identify opportunities for patient engagement and service expansion
• Many service users valued pharmacies because they were near home or work, had extended hours and allowed continuity with the same pharmacist. — Integrating cardiovascular healthcare screening into a community pharmacy vaccination service: a scoping review to identify opportunities for patient engagement and service expansion
• Personalised advice improved engagement when linked to the user's condition or delivered with smartphone-enabled ECG technology. — Integrating cardiovascular healthcare screening into a community pharmacy vaccination service: a scoping review to identify opportunities for patient engagement and service expansion