Telephone Reminder Calls

Uses

How it works

Preparation

Evidence quality

Highlighted claims

• Administrative and clerical staff called high-risk patients to confirm attendance and offer practical support. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Call volumes were low relative to the number of eligible patients. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• The business case treated reminder calls as a small addition to existing administrative work with little extra resource. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Most observed calls were brief confirmatory reminders rather than engagement or support conversations. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England
• Qualitative evidence suggested calls often gave patients a route to cancel or reschedule rather than preventing non-attendance. — Mixed-methods evaluation of how a predictive model pilot intervention addresses patient non-attendance at outpatient services in an NHS Foundation Trust in England